Delivery, Shipping & Returns

Please note I am only able to post items to addresses within the UK. Unfortunately I am unable to post to the EU, Northern Ireland, the US and the rest of the world.

Your items will be posted within 3 days of payment using one of Royal Mail’s Tracked services, normally Tracked 48. Please note Royal Mail aim to deliver Tracked 48 items within 2-3 working days.

You, the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). You have the right to do this up to 14 days after receipt of the items and a full refund including the cost of the outgoing postage will be made within 14 days of Artisan Jewellery Designs receiving the returned item(s). Please be aware it is recommended to return the item to Artisan Jewellery Designs using a Tracked service. My address details can be found on the Contact page. The buyer is responsible for paying for the cost of return postage. 

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements.

Cancelling a transaction

The buyer must inform Artisan Jewellery Designs if they wish to cancel the order and they must do this in writing (email is sufficient). Contact details can be found here. Artisan Jewellery Designs will provide a full refund of the cost of the item and any postage costs within 14 calendar days of receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner. If the goods have not yet been sent, refunds will be provided within 14 days of receipt of the notification of cancellation.

Return of faulty goods

The consumer has a right to return goods if they develop a fault within six months of receipt of the goods. Depending on the circumstances, they may be entitled to a refund (full or partial), a repair or replacement. 

Lost items

If your item has not been delivered after 2-3 working days, then please contact me to see if I am able to trace it. If your item has not appeared 7 working days after its due date as per Royal Mail’s guidelines then, unless proven otherwise, Artisan Jewellery Designs will assume the contract is terminated and provide a refund or deliver the same item.

Any queries please contact me here